Our Covid-19 operating procedures require all patients to follow a new Patient Journey, which increase communications prior to your visit and, modifies everyone's behaviour whilst inside the dental practice. Significant differences to customers are that we ask you to wash your hands on entry and gel on exit, wear a simple face covering, and encourage contactless payment (Bank cards limited to £100, Android and Apple pay unlimited).
All change is to keep you and our staff safe.
As previous operating procedure:
Our private dental hygienist can see patients previously seen by one of our dentists, or through a customer self-referral (direct access). Note that a hygienist cannot carry out teeth extractions or fillings (normally done by a dentist, or sometimes by a dental therapist) as regulated by the General Dental Council.
All patient experience starts with digital communications triage, typically 8 and 2-days prior to your appointment you will receive an email or (2-days before) a SMS text. Those without email or SMS will be telephoned by the reception staff a few days prior to your appointment. Please consider the guidance and rebook your appointment if unwell or present symptomos of COVID-19 or cough, cold and flu that may present a medical risk to staff and other patients at the practice.
At your appointment, your dentist, dental therapist or dental hygienist will check your health by asking you questions, reviewing your physical condition and medical history, and by taking any necessary X-rays. (Some information is collected using computer tablets in reception, to be completed whilst you wait from your appointment.)
Both NHS and private patients are cared for. All patients must be first registered with the dental practice.
Following the dental examination, your dentist will discuss any treatment options that they feel are necessary. With your consent, the treatment will be done either at the time of the examination if possible, or at a future booked treatment appointment(s).
Should you require emergency, non-planned, treatment. Existing NHS and private customers need ring from 8:30am the reception team on 01449 771 700 during office hours. Non-registered patients should call from 9:15am, subject to availability. Each day we have a number of reserved 30-minute emergency appointments that are allocated on a first-come basis. Private customers are charged our emergency fee covering all treatment and X-rays done on the day. NHS customers are charged at the national rate. Non-registered customers have the opportunity to receive private emergency appointments subject to availability.
There are many treatment options available.
Our NHS patients are treated within the confines of the NHS contract. An explanation of who is entitled to NHS dental treatment, what that the treatment entails and its cost are given on the NHS Choices website and summarised here. Adult NHS patients wishing to be exempted from NHS charges must bring their 'exemption certificate' for inspection at every visit. Sorry some treatments such as dental implants, veneers, EMS Airflow, and teeth whitening (list not exhaustive) are not available on the NHS.
You may find that some treatments are better accessed privately, independent of the NHS. We will discuss all treatment options and their charges with you.
Our fees can be seen by clicking here.
Dr J. M. Geaney
Wedgwood House Dental Practice
Bury Street 100, Stowmarket, IP14 1HF
Our new website tells you all about our services. If you want to get in touch with us, phone us on +44 (0)1449 771 700 to make or update an appointment.
In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. Should you have a complaint, then please FIRST write to Dr J M Geaney the practice Proprietor.