How to book an appointment

Book your appointments by speaking to our reception team after your routine check-up, or call reception during opening hours to arrange or make changes to existing appointments. Dentist routine check-up appointments and hygienist appointments can be booked from 8:30am (9:00am Dental Therapist and Foundation Dentists).  Dentist/therapist follow-up treatments are typically not booked in the first appointment slot to allow nursing staff time to prepare the rooms for treatment.

Registered private patients also have the option to use the online appointment booking system. Booking appointments online requires a 50% deposit and a £1.50 booking-fee.

Failure to rebook within 2 years or failure to attend a booked appointment may result in your removal from our NHS patient list or a charge if you are a private patient.

If you cannot climb stairs or have a medical condition, please be sure to mention any necessary details to the reception team so that we can best meet your treatment needs. Other safeguarding measures are in place to protect our patients and staff. 
See our page on WHDP's safeguarding practises.

If you are booking or changing an appointment on behalf of someone else, please note that our reception team will check that you have their consent to do so.

First-time customers, don't forget to bring your Direct Access consent form if you only come to see the dental hygienist.

Appointment reminders

We use a digital communications triage to remind patients of their appointment. You will receive an email 4 weeks and 1 week prior to the appointment, followed by an SMS text 2 days before the appointment. 

SMS messages are a courtesy service to give basic appointment information; email messages provide additional information. The message layout can cause confusion if a patient has booked multiple appointments on the same day.   Please attend all the appointments listed, as it is your responsibility to attend your dental or hygiene appointment. 

If you have not provided contact details (i.e. email or mobile number) for correspondence, reception will try to phone you or notify you on your next visit. To avoid missing your appointment, please provide us with your contact details here or call reception to assist you. 
You can also call reception to book or make changes to your appointments. Our enquiries email is not for booking appointments. 

If your smart device includes a calendar, sometimes when customers travel abroad their electronic time zone is wrong, leading to incorrect appointment reminders.  It is the responsibility of the customer to check their devices are using the correct time and date.

Failure to rebook within 2 years or failure to attend a booked appointment may result in your removal from our NHS patient list or a charge if a private patient.

Unaccompanied children

We may not be able to treat an unaccompanied child (under 16 years old) unless we have consent from the parent or legal guardian. Please complete the consent form below prior to the child attending their appointment and ensure it is given to the dental reception team before the appointment. At latest, when the child arrives at the dentist for the appointment. 

FORM: Consent from the parent or legal guardian to treat an unaccompanied child under 16 years old.