Failure To Attend Improvement
A year on from the introduction of our new computer system, we see less patients failing to turn up for their dentist and hygienist appointments. Thank you.
We hope to see further attendance improvements in 2018. And remind all patients, especially those making family appointments, whenever possible to provide (or reconfirm) mobile and email contact details to the reception team.
Should you be unwell or be able to attend your appointment, please contact the reception team ASAP. Doing so may allow your appointment slot to be given to another patient.
Failure to attend may result in you being de-registered from our dental practice and you being charged for the missed appointment.
GDPR and Environmental Protection
As we move closer to the law change covering personal data, the General Data Protection Regulation (GDPR, 25th May 2018), our dental practice will be updating its patient facing documentation.
Please arrive a little earlier for your dental appointment, if possible, to sign updated consent forms.
To save the planet, we use digital documentation and digital X-rays instead of paper and harmful chemicals, respectively. In 2018 we will continue to use electronic SMS texts and emails to advise you of your dental appointment, and we hope to add additional digital services where feasible. Please provide your mobile telephone number and email contact details to the reception team on arrival at the practice.
We will do our best to support those patients that do not have or wish not to use mobile or email communications.
North Pole Express
Jill and John Geaney again supported the Christmas festivities at the Mid Suffolk Light Railway (mslr.org.uk).
A hearing loop system installed to assist our customers with hearing difficulties, 6/10/17. Thank you to nurse Nadia for helping select, train and install the device.
Sorry, as of 15/9/17, the NHS new patient list is temporally CLOSED due to an unavailability of appointment slots.
Private fees review, 11/9/17. Since the previous update 15 months ago, our supplier costs have increased above inflation (typically due to BREXIT and resulting international exchange rate change) and regulation has required infrastructure improvements. Sorry, we need to therefore increase some private prices. However, some treatments have decreased or otherwise remain unchanged.
September 2017 introduced digital appointment booking notifications to your computer or smartphone when making or changing a dental appointment. If you have yet to provide your email address, then please enquire at reception on arrival (part of updating your Patient Details).
Welcome to Dr Sanjana who joined us on the 1st September 2017 as our new Foundation Dentist.
Congratulations to Ella and Sophie for joining us as our new apprentice dental nurses. We welcome them to our dental family.
Good luck to Dr Gaurav Madahar in his new dental role within the NHS.
On the 2/5/2017 we were inspected by the CQC. All 5 areas of competence were met (safe, effective, caring, responsive and well-led). We're so proud of our staff and their dedication to delivering quality dental services. We're so grateful to all our customers' feedback that demonstrated 'a very positive view of the practice and the staff who worked [here]'.
Our Private new patient list is OPEN.
From 4/9/2017, the NHS list is temporarily open for registration* of new patients for first examination appointments from November 2017.
Sorry, as of 18/4/17, the NHS new patient list is temporally CLOSED due to an unavailability of appointment slots.
Decoration of dental treatment rooms was completed in April 2017. We hope you like what you see.
Independent dental hygiene appointments normally require a financial deposit. Should you fail to attend, or cancel within 24 working hours of the appointment, the full cost of the treatment will be charged.
August 2016 saw the introduction of a new computer system. Patient data, forms and X-ray images are now digital allowing us improved rapid, secure and confidential access to your records to aid treatment diagnosis and planning. By providing us your email address and mobile number when you visit the reception, you gain the ability to receive recalls and booking information directly to your computer or mobile phone. Online booking is coming soon...
Dr Pearce, Dr Madahar and Dr Geaney assisted the Chernobyl children from the Mid Suffolk Link to become dentally healthy during their visit, 2016.
Dr JM Geaney and her family supported the Christmas festivities at the Mid Suffolk Light Railway (mslr.org.uk).
Dr J. M. Geaney
Wedgwood House Dental Practice
Bury Street 100, Stowmarket, IP14 1HF
Our new website tells you all about our services. If you want to get in touch with us, phone us on +44 (0)1449 771 700 to make or update an appointment.
In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. Should you have a complaint, then please FIRST write to Dr J M Geaney the practice Proprietor.