How to book an appointment

Book your appointments by speaking to our reception team after your routine check-up, or call reception during opening hours to arrange or make changes to existing appointments. If you are booking or changing an appointment on behalf of someone else, please note that our reception team will check that you have their consent to do so.

Routine dental check-up appointments and hygienist appointments can be booked from 8:30am (9:00am Foundation Dentists and Vineela).  Dentist/therapist follow-up treatments are typically not booked in the first appointment slot to allow nursing staff time to prepare the rooms for treatment.

Private patients have the option to use the online appointment booking system. Booking appointments online requires a 50% deposit and a £1.50 booking-fee.

Failure to rebook within 2 years or failure to attend a booked appointment may result in your removal from our NHS patient list or a charge if you are a private patient.

If you cannot climb stairs or have a medical condition, please be sure to mention any necessary details to the reception team so that we can best meet your treatment needs. Other safeguarding measures are in place to protect our patients and staff. 
See our page on WHDP's safeguarding practices.

First-time customers, don't forget to bring your Direct Access consent form for private hygiene appointments if you only come to see the dental hygienist or dental therapist.  (In time, this form will be available on the Dentally Patient Portal).

Appointment reminders

When booking your appointment at the reception desk, you may always ask for a printed appointment card.

We use a digital communications system to remind patients of their booked appointment. You will receive an email 4 weeks and 1 week prior to the appointment, followed by another email  2 days before the appointment.  Patients without email, will only receive an SMS text 2 days before the appointment.   In addition to this, patients can check their appointments and review their details using the Dentally Patient Portal at any time.

SMS messages are a courtesy service to give basic appointment information; email messages provide additional information. 
The message layout can cause some confusion if a patient has booked multiple appointments on the same day.   Please attend all the appointments listed, as it is your responsibility to attend your dental or hygiene appointment. 

If you have not provided or have given inaccurate or out-of-date contact details (i.e. email or mobile number), the reception team and our dental software may not be able to communicate with you. To avoid missing your appointment, please provide your up-to-date contact details here or enter these yourself on the Dentally patient portal or call reception who will do their best to assist you. 

If your smart device (phone, tablet, laptop computer) includes a calendar, customers should be aware that the electronic time zone on the calendar can sometimes become out-of-sync when travelling abroad, resulting in incorrect appointment reminders. It is the responsibility of the customer to check their devices are using the correct time and date.

Failure to rebook within 2 years or failure to attend a booked appointment may result in your removal from our NHS patient list or a charge if a private patient.

Unaccompanied children

We may not be able to treat an unaccompanied child (under 16 years old) unless we have consent from the parent or legal guardian. Please complete the consent form below prior to the child attending their appointment and ensure it is given to the dental reception team before the appointment. At latest, when the child arrives at the dentist for the appointment. 

FORM: Consent from the parent or legal guardian to treat an unaccompanied child under 16 years old.